Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of hazelandhart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***t
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
M***y
makes a fantastic gift. couldn’t be happier!
H***y
It’s already my second order in this store. Thanks again!
S***a
everything is good! Thank you!
S***n
Thank you to the store team for good work and fast shipment of the goods.
G***e
thank you is awesome
V***a
Exactly as the picture really very well I recommend
A***r
Excellent store! fast shipping, great quality. Will order again 🙂
M***k
Glad I managed to get Cute Angel Cupid Shell Pendant 925 Sterling Necklace online – won’t have to go to anywhere
M***e
Pretty good , surprised it came so fast thx
M***w
good stuff, really happy with it
J***r
Amazing product.. arrived very fast… Thanks!
L***a
It took me some time to find a Cute Angel Cupid Shell Pendant 925 Sterling Necklace for such a modest price. Thanks to the seller!
J***y
Good quality , exactly as described, recommend this store.
M***y
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
D***l
Actually that’s a good price for . Bought without hesitation
M***a
I decided to compare with similar offers and soon found out it’s the best possible alternative
J***a
The store offers the cheapest price for Cute Angel Cupid Shell Pendant 925 Sterling Necklace. awesome deal!
M***e
it’s a good price for Cute Angel Cupid Shell Pendant 925 Sterling Necklace, so i will keep ordering from the store
B***n
good quality!
R***l
thanks a lot! excellent work
K***n
Happy with my new
A***n
package arrived pretty fast and in good condition. Thank you very much!
S***n
is really good! very fast delivery! I really like it!
O***r
Such an inexpensive Cute Angel Cupid Shell Pendant 925 Sterling Necklace is great! Best webstore ever!
M***a
Well packed. Quality good, very happy. Thank You Very Much.
T***m
It looks very good quality. Very happy with the purchase, highly recommended!
H***y
Discounted or not, Cute Angel Cupid Shell Pendant 925 Sterling Necklace is a lovely purchase. Totally as described, 100% true to the picture
K***n
Placing such a great item for sale is awesome. Waiting for my delivery to come!
D***k
Very nice , good quality. Thank you very much!
S***a
For any kind of a budget is just the perfect opportunity to get a farily good item that is totally worth is money
T***s
Thanks for the work, everything came in good quality, I’ll rate 5 stars.
L***a
I am very happy with the store. My was delivered before the date. Good deal!
A***a
Thank you soo much!! Quality really good! I’ll give this store 5 stars.
A***r
just got Cute Angel Cupid Shell Pendant 925 Sterling Necklace. really satisfied with the purchase
B***n
I’ve chosen to buy online and was right! great customer service. thanks!
C***s
Really pretty! The material is good enough for the price. Really well made, I loved it!